Experience across SaaS IT, service desk operations, identity support, endpoint security, infrastructure support, and election technology environments.
Administered SaaS enterprise IAM, Zscaler ZIA, and SentinelOne EDR security workflows for a 300-endpoint hybrid fleet, triaging weekly alerts and executing technical remediations.
Automated SharePoint provisioning using PnP PowerShell and Entra ID while supporting Jenkins deployment pipelines and a Bitbucket to GitHub infrastructure migration.
Provided Tier 1 and Tier 2 support for a global architecture and engineering firm, including incident resolution, account provisioning, and endpoint management across Windows and Mac environments.
Supported specialized software deployment, IT asset inventory, collaboration tools, process improvements, and documentation.
Supported hardware, software, and access issues across desktops, laptops, and mobile devices in hybrid environments.
Managed identity lifecycle tasks through Microsoft Entra ID, Active Directory, and Delinea Secret Server while supporting least privilege, RBAC, endpoint security tools, VPN, and PowerShell automation.
Deployed and maintained IT infrastructure across 18 polling sites, supporting secure operations during Election Days.
Managed accounts with ADManager, secured remote access with Duo MFA and GlobalProtect VPN, and supported laptops, routers, printers, barcode scanners, and election infrastructure under cybersecurity policy requirements.