Bat Otgonbayar
Service Desk Analyst Intern @ CannonDesign
CompTIA & Microsoft certified IT professional with expertise in identity management, endpoint security, and infrastructure support. Passionate about automating security processes and protecting critical systems across hybrid environments.
Professional Journey
Providing comprehensive Tier 1 and Tier 2 technical support for a global architecture and engineering firm. Managing incident resolution, user account provisioning, and endpoint management across Windows and Mac environments in a hybrid infrastructure.
Supporting design teams with specialized software deployment, maintaining IT asset inventory, and ensuring seamless collaboration tools functionality. Contributing to IT process improvements and documentation while gaining valuable experience in enterprise-level service desk operations.
Provided comprehensive Tier 1 support for hardware, software, and access issues across desktops, laptops, and mobile devices in hybrid environments. Managed identity lifecycle through Microsoft Entra ID, Active Directory, and Delinea Secret Server while enforcing least privilege and role-based access controls.
Key achievements included developing PowerShell automation scripts for post-deployment configurations and scareware risk mitigation, supporting hardware lifecycle management across multiple hubs, and maintaining endpoint security with tools like Morphisec, BeyondTrust, and CheckPoint VPN.
Deployed and maintained IT infrastructure across 18 polling sites, ensuring secure, uninterrupted operations during Election Days. Managed user accounts via ADManager, secured remote access with Duo MFA and GlobalProtect VPN, and maintained full compliance with Boulder County Elections Cybersecurity Policy v1.3.
Responsible for protecting PII, voter data, and election results while providing end-to-end support for Windows 10 laptops, routers, printers, barcode scanners, and other critical election infrastructure.
Technical Skills
Identity & Access Management
Security & Endpoint Management
Automation & Scripting
Cloud & Infrastructure
Beyond Technology
My Approach
Security-First, User-Focused Solutions
My approach to IT and cybersecurity is built on three core principles: proactive security implementation, efficient automation, and comprehensive user support. I believe that the best security solutions are those that protect without hindering productivity.
Whether I'm managing identity lifecycles, securing election infrastructure, or automating deployment processes, I focus on creating robust, scalable solutions that balance security requirements with operational efficiency. My experience spans from grassroots election security to enterprise identity management, giving me a unique perspective on protecting critical systems at every level.