Bat Otgonbayar
CompTIA & Microsoft certified IT professional with expertise in identity management, endpoint security, and infrastructure support. Passionate about automating security processes and protecting critical systems across hybrid environments.
Professional Journey
Provided comprehensive Tier 1 and Tier 2 technical support for a global architecture and engineering firm. Managed incident resolution, user account provisioning, and endpoint management across Windows and Mac environments in a hybrid infrastructure.
Supported design teams with specialized software deployment, maintained IT asset inventory, and ensured seamless collaboration tools functionality. Contributed to IT process improvements and documentation while gaining valuable experience in enterprise-level service desk operations.
Provided comprehensive Tier 1 support for hardware, software, and access issues across desktops, laptops, and mobile devices in hybrid environments. Managed identity lifecycle through Microsoft Entra ID, Active Directory, and Delinea Secret Server while enforcing least privilege and role-based access controls.
Key achievements included developing PowerShell automation scripts for post-deployment configurations and scareware risk mitigation, supporting hardware lifecycle management across multiple hubs, and maintaining endpoint security with tools like Morphisec, BeyondTrust, and CheckPoint VPN.
Deployed and maintained IT infrastructure across 18 polling sites, ensuring secure, uninterrupted operations during Election Days. Managed user accounts via ADManager, secured remote access with Duo MFA and GlobalProtect VPN, and maintained full compliance with Boulder County Elections Cybersecurity Policy v1.3.
Responsible for protecting PII, voter data, and election results while providing end-to-end support for Windows 10 laptops, routers, printers, barcode scanners, and other critical election infrastructure.